Privacy Policy 

Effective Date: January 1, 2018
Last Updated: February 1, 2025

Welcome to We Are Kaizen LLC ("Company," "we," "us," or "our"), operating under the DBAs KaizenCX, Kaizen Catalyst, Shoutout PNW, and Empower Spokane. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our websites.

1. Information We Collect

(a) Personal Information: We may collect personal information that you voluntarily provide when registering on the website, requesting information about our products and services, signing up for newsletters, or otherwise contacting us. This information includes, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Business details

  • Any other information you choose to provide

(b) Derivative Data: Information our servers automatically collect when you access the website, including:

  • IP address

  • Browser type

  • Operating system

  • Access times

  • Pages viewed before and after accessing the site

(c) Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or responding to surveys.

(d) AI-Generated Interactions: We may use AI-powered automation tools for customer service, marketing communications, or content creation. AI-generated content is reviewed periodically, but we encourage users to verify critical information independently.

2. How We Use Your Information

We use the collected information for purposes including:

  • Providing, operating, and maintaining our websites and services

  • Improving and personalizing your user experience

  • Understanding and analyzing usage trends

  • Developing new products and features

  • Communicating directly with you

  • Marketing and promotional purposes (with opt-out options)

  • Fraud detection and security measures

3. How We Share Your Information

Your information may be shared as follows:

(a) Within We Are Kaizen LLC: Information may be shared across our business divisions (KaizenCX, Kaizen Catalyst, Shoutout PNW, and Empower Spokane) for operational, analytical, and marketing purposes.

(b) Third-Party Service Providers: We may share your information with vendors performing services such as:

  • Payment processing

  • Data analytics

  • Email marketing

  • Hosting services

  • Customer support

(c) Marketing Communications: With your consent, we may share your information with select partners for marketing purposes.

(d) Legal Requirements & Business Transfers: We may disclose your data if required by law or as part of a business merger, acquisition, or asset sale.

4. Third-Party Websites

Our websites may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of data transmission or storage is 100% secure.

6. AI-Generated Content

Some content, including automated responses, blog articles, and chat interactions, may be generated using AI. While we strive for accuracy, we do not guarantee that AI-generated content is free of errors. If you have concerns, contact us at hello@wearekaizen.org.

7. Policy for Children

Our websites are not intended for children under 13, and we do not knowingly collect data from them.

8. Changes to This Privacy Policy

We may update this policy periodically. The revised policy will be effective upon posting.

9. Contact Us

If you have questions, please email hello@wearekaizen.org.